Terms and Conditions
Effective Date: 27 April 2025
Welcome to Tough Tomatoes!
These Terms and Conditions ("Terms") govern your use of our website www.toughtomatoes.co.uk and any services or products provided by Tough Tomatoes ("we", "us", or "our").
Please read these Terms carefully before using our website.
By accessing or using our site, you agree to be bound by these Terms.
Contents
1. About Us
Tough Tomatoes is based in the United Kingdom.
Our address is 125 Ber Street, Norwich, NR1 3EY, United Kingdom.
You can contact us at hello@toughtomatoes.co.uk.
2. Terms of Use
By using our website, you agree to:
Use the site only for lawful purposes
Not misuse or interfere with the site's security
Respect all intellectual property rights associated with our content
We reserve the right to suspend or terminate access if these Terms are violated.
3. Orders and Payments
When you place an order, you agree to provide accurate and complete information.
Payment must be made in full at the time of ordering through our trusted third-party payment providers.
We reserve the right to refuse or cancel orders at our discretion.
All digital and made-to-order products are non-refundable unless otherwise stated.
4. Intellectual Property
All content on this website, including images, text, designs, graphics, and logos, is owned by or licensed to Tough Tomatoes and is protected by copyright laws.
You may not reproduce, distribute, modify, or create derivative works without our prior written permission.
5. Limitation of Liability
We strive to ensure our website and services are accurate and reliable, but we cannot guarantee they will always be free of errors.
To the maximum extent permitted by law, Tough Tomatoes shall not be liable for any loss or damage arising from your use of our site or products.
6. Privacy Policy
Your privacy is important to us.
We collect, use, and protect your personal data in accordance with the UK GDPR and other relevant laws.
Information We Collect
We collect personal data such as:
Name and contact details
Order and transaction information
Website usage data (via cookies and analytics tools)
How We Use Your Data
We use your data to:
Process orders and manage your account
Provide customer support
Improve our services
Send occasional marketing communications (only if you opt in)
We process your personal data based on:
Your consent
The performance of a contract
Compliance with legal obligations
Our legitimate business interests
Sharing Your Information
We may share your data with trusted service providers for order fulfilment, payment processing, website hosting, and marketing support.
We do not sell your personal data.
Your Rights
You have the right to:
Access, correct, or delete your data
Object to or restrict processing
Withdraw your consent at any time
You can contact us at hello@toughtomatoes.co.uk to exercise your rights.
You may also lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
7. Cookie Policy
We use cookies and similar technologies to enhance your browsing experience.
How We Use Cookies
Cookies help us:
Operate our website effectively
Understand how visitors use our site
Remember your preferences
Support marketing (only where permitted)
You can control or delete cookies through your browser settings.
For more information about cookies, visit www.allaboutcookies.org.
8. Changes to These Terms
We may update these Terms from time to time.
If we make significant changes, we will post a notice on our website.
Your continued use of our site following any updates indicates your acceptance of the new Terms.
9. Contact Us
If you have any questions about these Terms, our Privacy Policy, or our Cookie Policy, please contact us:
Email: hello@toughtomatoes.co.uk
Address: 125 Ber Street, Norwich, NR1 3EY, United Kingdom
Thank you for visiting Tough Tomatoes!